IBD CRM Business Analyst (m/f)

Ljudi čine PBZ. 

Privredna banka Zagreb d.d. je društvo čija je vizija biti uzor i centar izvrsnosti u području financijskog poslovanja u Hrvatskoj. Temelj našeg uspješnog poslovanja su naši zaposlenici, koji aktivno sudjeluju u modernom razvoju banke i kreiranju stalnih promjena. PBZ, kao inovativna i suvremena banka i koja je usmjerena na interni razvoj, pruža okolinu  u kojoj se možete razviti u smjeru u kojem želite. Univerzalni način kako ostvariti karijeru kod nas nije nepoznanica: učinkovitim radom, ostvarivanjem ciljeva, kontinuiranim razvojem kompetencija, odgovornim organizacijskim ponašanjem, prihvaćanjem različitosti, timskim doprinosom i osobnom proaktivnošću. Svi preduvjeti su tu, na Vama je samo da iskoristite.

IBD CRM Business Analyst (m/f)

(location: Zagreb, with occasional travel to Milan HQ and subsidiary banks)

We’re looking for a CRM Business Analyst to help shape and deliver CRM solutions across Intesa Sanpaolo’s international network. Whether you’re at an early stage in your career or bring more experience, this role offers the opportunity to work on impactful, cross-country projects and grow within a dynamic, international environment. You’ll act as the link between business and IT - translating needs into solutions and helping drive the evolution of CRM, including key initiatives such as campaign automation and the transformation of our campaign management ecosystem.

What You’ll Do:

• Work closely with stakeholders across IBD, IT, and subsidiary banks to understand business needs and CRM processes
• Translate business requirements into clear, structured specifications for development teams
• Analyse current processes, identify gaps, and propose practical improvements
• Support the rollout and integration of CRM solutions across multiple countries
• Contribute to CRM transformation initiatives, including campaign automation and process standardisation
• Coordinate testing, track issues, and support timely resolution with IT and local teams
• Support project delivery end-to-end—from requirements and planning to go-live and post-implementation support
• Prepare documentation, use cases, and training materials
• Deliver training sessions and support users during and after implementation
• Ensure alignment between business priorities, IT roadmaps, and local initiatives
• Collaborate in cross-functional and international projects

Required qualifications, experience, skills and knowledge:

• University degree (Business, Economics, IT, Mathematics, or related fields)
• Strong analytical thinking and structured problem-solving skills
• Good communication skills and ability to work with diverse stakeholders
• Comfortable working in English (written and spoken)
• Proficiency in MS Office tools

Nice to have:

• Experience in CRM, business analysis, or software implementation projects
• Basic knowledge of SQL
• Exposure to banking or financial services
• Experience working on multi-country or transformation projects 

Required competencies:

• Proactive mindset and willingness to learn
• Strong attention to detail and documentation skills
• Team player comfortable in a multicultural environment
• Willingness to travel occasionally

Why join us?

• Work on international, high-impact CRM transformation projects
• Be part of a collaborative and multicultural team
• Gain exposure to both business and IT domains
• Opportunity to grow and shape your role based on your experience and ambitions

What do we offer?

• Opportunities for career advancement and professional development

• a dynamic and motivating work environment
• challenging projects
• professional courses, seminars, and internal development modules

• Work-life balance and employee well-being

• remote work
• multisport card
• free general health check-up
• corporate kindergarten
• a day off for your birthday

• Various financial compensations

If you’re interested in combining business insight with technology and want to contribute to large-scale CRM transformation, apply for this position by submitting your detailed CV in English by November 21st.

U Privrednoj banci Zagreb prepoznajemo vaš talent, pružamo vam vrhunske uvjete za profesionalni razvoj i želimo zajedno s vama stvarati nove vrijednosti. Ako ste ambiciozni i motivirani te želite napraviti izazovan iskorak u karijeri – javite nam se.

Ljudi čine PBZ.