CRM Business Analyst (m/f)

Privredna banka Zagreb d.d. je društvo čija je vizija biti uzor i centar izvrsnosti u području financijskog poslovanja u Hrvatskoj. Temelj našeg uspješnog poslovanja su naši zaposlenici, koji aktivno sudjeluju u modernom razvoju banke i kreiranju stalnih promjena. PBZ, kao inovativna i suvremena banka i koja je usmjerena na interni razvoj, pruža okolinu  u kojoj se možete razviti u smjeru u kojem želite. Univerzalni način kako ostvariti karijeru kod nas nije nepoznanica: učinkovitim radom, ostvarivanjem ciljeva, kontinuiranim razvojem kompetencija, odgovornim organizacijskim ponašanjem, prihvaćanjem različitosti, timskim doprinosom i osobnom proaktivnošću. Svi preduvjeti su tu, na Vama je samo da iskoristite.

CRM Business Analyst (m/f)

(location: Zagreb based, reporting to Milano office with occasional travel to HQ and subsidiary banks)

We are looking for a motivated CRM Business Analyst to support the design, development and rollout of CRM solutions across Intesa Sanpaolo’s international banking network. The role is adaptable to junior or senior profiles depending on experience, with responsibilities scaled accordingly.

What You’ll Do:

• Work closely with stakeholders across IBD, IT, and international banks to understand business needs and CRM processes
• Translate business requirements into clear, structured specifications for development teams
• Analyse current processes, identify gaps, and propose practical improvements
• Support the rollout and integration of CRM solutions across multiple countries
• Contribute to CRM transformation initiatives, including campaign automation and process standardisation
• Coordinate testing, track issues, and support timely resolution with IT and local teams
• Support project delivery end-to-end—from requirements and planning to go-live and post-implementation support
• Prepare documentation, use cases, and training materials
• Deliver training sessions and support users during and after implementation
• Ensure alignment between business priorities, IT roadmaps, and local initiatives
• Collaborate in cross-functional and international projects

Required qualifications, experience, skills and knowledge:

• University Degree (Business or Mathematics, Computer science)
• Proficient knowledge of English, written and spoken
• Proficient usage of MS Office tools
• Knowledge of SQL is considered as a great benefit
• Working experience in business is an advantage

Junior Profile:

• Initial experience in business analysis or CRM-related roles (or strong willingness to learn)
• Good analytical mindset and communication skills

Senior Profile:

• Proven background in software implementation projects, business analysis, or banking-related projects
• Experience leading software rollouts, upgrades, or cross-country initiatives

Required competencies:

• Strong analytical skills and proactivity
• Ability to manage multiple stakeholders and keep projects on track
• Strong documentation, requirement-gathering, and problem-solving skills
• Willingness to travel occasionally

Apply for this post no later than May 22nd 2026.

U Privrednoj banci Zagreb prepoznajemo vaš talent, pružamo vam vrhunske uvjete za profesionalni razvoj i želimo zajedno s vama stvarati nove vrijednosti. Ako ste ambiciozni i motivirani te želite napraviti izazovan iskorak u karijeri – javite nam se.