Intesa Sanpaolo Vita - Dublin Branch - Branch Administrator Portfolio

Scope & Activites

The Administrator is responsible for Administration and servicing of insurance business ensuring that superior client service is achieved in line with terms and conditions of the different products as well as legal and regulatory requirements. Possible Tasks may include: - Processing and reconciliation of incoming new business; - Processing and quality controlling of processed claims; - Processing of post sales requests; - Performing 1st level AML controls and follow ups on New Business; - Investigate and resolving Process Issues/anomalies in coordination with IT Department; - 2nd level support to Customer Service Department; - Support new products and features development and testing; - Assist in the Development and Maintenance of departmental Processes and procedures; - Assist in the design, development and monitoring of Company Dashboards and control tools; - Investment simulations for Asset Managers; - Liaising with external service providers and monitoring their service and efficiency as delegated by the up-line; - Other activities, permanent or temporary, as delegated by the up-line. 

Required experience & qualification

Experience in a Financial service, customer service or life Insurance business for more than 1 year will be an asset. 

Competencies (Technical and soft skills)

- Self-motivated individual, - Good organisation, with focus on accuracy and attention to details, - Ability to work on multiple and complex tasks simultaneously and to tight deadlines, - Able to take on responsibility in multicultural environment, - Team working, - Strongly analytical, - Ability in troubleshooting and problem solving with hands on approach, - Strong commitment to quality with a passion for excellence, - Flexible and proactive, - Good Knowledge of Microsoft Excel and the Microsoft office suite (Power Point and Word), - Italian and English Language (Fluent spoken and written).