Digital Agent

Date: Apr 9, 2026

Location:

Tirana, AL

Company: Intesa Sanpaolo Bank Albania

Job Type: Full time

Seniority: Students & Graduates

Intesa Sanpaolo Bank Albania, part of the Intesa Sanpaolo Group, is a leading bank in the country offering quality banking services, financial solutions, innovative products and services to corporate, institutional and high net worth clients, small and medium businesses and individual customers. We encourage a growth style that is attentive to sustainable results and creating a process based on trust that derives from customer and shareholder satisfaction, a sense of belonging on the part of our employees and close monitoring of the needs of local communities. We compete in the market with a sense of fair play and are ready to cooperate with other economic entities, public and private, whenever necessary, strengthening the overall capacity for growth and expansion in the local economy. Intesa Sanpaolo Bank Albania has a network of 35 branches in different cities of the country and will continue to expand strategically following closely the economic development of Albania.

Main responsibilities:

To support customers, through phone and other communication channels, regarding their needs for assistance in activities related to banking products and services, in particular, guiding customers in the use of the various channels, helping them to carry out banking operations and providing useful information. To deal with customer’s complaints and other inquiries and delegate and/or cooperate with other relevant unit per each product/service.

Skills and qualifications:

Strong communication, problem solving and analytical skills required.
Strong marketing and sales skills
Strong written and verbal communications skills and sense of responsibility
Work in group and Shifts
Answer phone calls by meeting the key performance indicators.
Help other team colleagues on daily issues and when in difficulty.
Give the best and the strongest point of the product to the customer.
Commitment to excellent customer service
Ability to prioritize and manage multiple tasks
Ability to work independently and to adapt to a fast-changing environment.
Use quickly and in an efficient way programs & telephone at the same time
Be customer oriented and show that while speaking to customers

Requirements:

University Degree
Excellent communicative skills (nice voice, clear and good wording)
Capable for building up and maintaining good relationships with others
Motivated and have the desire to work in a team (team spirit)
Very good knowledge on basic computer programs (Office)
Fluent in English
Preferably Italian language knowledge
Desirable experience: Some previous similar team work
Full-time employment opportunity

Everyone is an asset for our Bank and that person could be you! Check out our job opportunities, apply and join our team!