IMI CIB - IT Support Specialist

Scope and Purpose

• Sound knowledge of policies & procedures  
• Drafting of User Manual & Documents
• Implement controls & checks on IT systems
• Ability to transform business Requirements into technical requirements.
• Manage IT fixed assets and accessories (purchase and disposal, maintenance, record keeping, etc.)
• Handle IT-related reporting, requests and queries
• Handle staff access to the Branch’s systems 
• 1st level help desk support (for desktops, laptops, printers, corporate handphones, internet, etc.) 
• Attend to problems regarding SIRE (IBM AS400 core banking system), SWIFT, etc., open incident tickets to Head Office Helpdesk and follow up
• Monitor and ensure the IT system health status and performance etc. 
• Ensure the operations of Voice Recording system
• Ensure the first level support of Trading platforms like Bloomberg, Reuters , IPC Dealer Phones etc.
• Perform support/administration duty on system/networking infrastructure including server room facilities such as network patching, monitoring of UPS and cooling system, etc. 
• Perform daily reconciliation between various centralised systems (e.g. Kondor +)
• Perform daily verification of market data after system input (e.g. LIBOR)
• Manage hardware and software deployment with regular updates 
• Support the upgrade or testing of IT systems according to the instruction from HK Hub IT, Head Office or service providers
• Prepare and manage technical documentation and operation manual
• Perform standby duty after normal office hours when required 
• Coordinate with Head office for issues related to different systems and processes

Required Experience

5+ years of relevant experience in system administration and support, preferably in banking industry, sound knowledge of Tokyo IT compliance & regulatory requirements, Drafting policies & Procedures as per the requirement, documentation.

Competencies Required

• Diploma or above in Computer Science, Information Technology or related disciplines
• Basic knowledge and understanding of network infrastructure such as  Switches, Routers, Firewall etc.
• Understanding of Microsoft Windows Server and Active Directory.
• Knowledge of MS SQL Server
• Programming in Excel (VBA, macros, ODBC connectivity) and automation under Windows and Unix (Red Hat) environments.
• Profound Microsoft Office knowledge
• Good analytical and problem-solving skills.
• Sound knowledge in Desktop support and incident management.
• Knowledge of financial industry is preferred
• Microsoft certifications MCSE, MCSA 
• IT Certifications ITIL,CGEIT & other certifications will be an added advantage
• Knowledge of Power BI, Forms and Lists are preferable for development of workflow using Power Automate