IMI CIB - IT Support Specialist - Hong Kong Branch

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Date: Feb 26, 2023

Location: Hong Kong, HK

Company: Intesa Sanpaolo Group

Intesa Sanpaolo is the banking group leader in Italy. Assisting more than 14,6 milion of retail customers through a network of 5360 branches, it significantly supports the development of Companies and gives an important sustain to the country's growth. The Group has a selected retail banking presence in Central and Eastern Europe, the Middle East and North Africa, with approximately 1,000 branches and 7.2 million customers in 12 countries. Intesa Sanpaolo is also present in 25 countries in support of its corporate customers’ cross-border business. It is looking for new qualify profiles who want to face demanding and challenging career path with the following requirements: 

Scope and Purpose

We are looking for an IT professional who is interested  to work in  the  IT Dept. of the Hong Kong Hub, to handle the first level IT support to the  Asia Hub and its spoke branches and representative offices  and liase with Head Office.   expebcib

Scope of responsibilities includes IT, telecoms and other equipment's of the Hong Kong Hub:

-    Sound knowledge of policies & procedures  
-    Drafting of User Manual & Documents
-    Implement controls & checks on IT systems
-    Ability to transform business Requirements into technical requirements.
-    Manage IT fixed assets and accessories (purchase and disposal, maintenance, record keeping, etc.)
-    Handle IT-related reporting, requests and queries
-    Handle staff access to the Branch's systems 
-    1st level help desk support (for desktops, laptops, printers, corporate handphones, internet, etc.) 
-    Attend to problems regarding SIRE (IBM AS400 core banking system), SWIFT, etc., open incident tickets to Head Office Helpdesk and follow up
-    Monitor and ensure the IT system health status and performance etc. 
-    Ensure the operations of Voice Recording system
-    Ensure the first level support of Trading platforms like Bloomberg, Reuters , IPC Dealer Phones etc.
-    Perform support/administration duty on system/networking infrastructure including server room facilities such as network patching, monitoring of UPS and cooling system, etc. 
-    Perform daily reconciliation between various centralised systems (e.g. Kondor +)
-    Perform daily verification of market data after system input (e.g. LIBOR)
-    Manage hardware and software deployment with regular updates 
-    Support the upgrade or testing of IT systems according to the instruction from HK Hub IT, Head Office or service providers
-    Prepare and manage technical documentation and operation manual
-    Perform standby duty after normal office hours when required 
-    Coordinate with Head office for issues related to different systems and processes.
-    Coordinate with suppliers and service providers 
-    Perform any other related duties as assigned

Required Experience

4+ years of relevant experience in system administration and support, preferably in banking industry, sound knowledge of Hong Kong IT compliance & regulatory requirements, Drafting policies & Procedures as per the requirement, documentation

Required Qualifications, Skills and Knowledge

-    Diploma or above in Computer Science, Information Technology or related disciplines
-    Basic knowledge and understanding of network infrastructure such as  Switches, Routers, Firewall etc.
-    Understanding of Microsoft Windows Server and Active Directory.
-    Knowledge of MS SQL Server
-    Programming in Excel (VBA, macros, ODBC connectivity) and automation under Windows and Unix (Red Hat) environments.
-    Profound Microsoft Office knowledge
-    Good analytical and problem-solving skills.
-    Sound knowledge in Desktop support and incident management.
-    Knowledge of financial industry is preferred
-    Microsoft certifications MCSE, MCSA 
-    IT Certifications ITIL,CGEIT & other certifications will be an added advantage
-    Team player with the ability to work efficiently ,effectively, and independently
-    Self-motivated, good interpersonal & communication skills with a good sense of responsibilities and positive attitude

Everyone is an asset for our Group and that person could be you! Check out our job opportunities, apply and join our team!