IMI CIB - Assistant Relationship Manager

Scope and Purpose

• To liaise between front office (Marketing/Business Development) and back office (Operations/Accounting/Compliance).
• To be responsible for ensuring that relevant documentation are in order for establishing the relationship and processing the customer’s transactions.
• To assist Relationship Managers in handling the clients and their requirements.
• To assist Relationship Managers in addressing the customer queries on Bank’s product and seek solution to their requests
• To perform other tasks as assigned by Relationship Manager & GRM
• Ensuring that all related documentations are processed in accordance with the Policy established and implemented by the Bank.
• Perform, also working in a team, administrative activities related to customer management.
• Pro-actively liaise with the customer in the management and resolution of problems and requests.
• Ensure the quality of the work carried out, as well as compliance with the deadlines, intervening operationally in urgent transactions.
• Ensure the proper management of customers guaranteeing internal compliance to the Bank's provisions for the regulatory framework as well as the Bank's other operating processes.
• Support Relationship Managers in assessing the management trend and economic performance of the reference customer and activating the necessary corrective actions.
• Handle preliminary activities and draft documents, proposals and marketing material

Required Experience

0 – 3 years of experience

Required Qualifications, Skills and Knowledge

• Bachelor degree or post graduate in Economics/Marketing/Business/Law or related field

• Understanding of documentation and operating processes

• Computer literacy

• Good command of English

• Customer and detail oriented

• Ability to understand and exploit financial information and databases

• Familiar with local laws, banking regulations and practices added advantage