IMI CIB - IT Specialist

Scope and Purpose

Scope of responsibilities includes IT, telecoms and other IT related equipment’s of the Singapore branch:

•    Sound knowledge of policies & procedures  
•    Drafting of User Manual & Documents
•    Implement controls & checks on IT systems
•    Ability to transform business requirements into technical requirements
•    Manage IT fixed assets and accessories (purchase and disposal, maintenance, record keeping, and so on)
•    Handle IT-related reporting, requests and queries
•    Handle staff access to the Branch’s systems 
•    1st level help desk support (for desktops, laptops, printers, corporate handphones, internet, and so on) 
•    Attend to problems regarding SIRE (IBM AS400 core banking system), SWIFT and so on, open incident tickets to Head Office Helpdesk and follow up
•    Monitor and ensure the IT system health status and performance including CTS (Cheque Truncation System), IBG( Inter – Bank Giro) and so on 
•    Ensure the operations of Voice Recording system
•    Ensure the first level support of Trading platforms like Bloomberg, Reuters and others
•    Perform support and administration duty on system and networking infrastructure including server room facilities such as network patching, monitoring of UPS and cooling system, and so on 
•    Manage hardware and software deployment with regular updates 
•    Support the upgrade or testing of IT systems according to the instruction from HK Hub IT, Head Office or service providers
•    Prepare and manage technical documentation and operation manual
•    Perform standby duty after normal office hours when required 
•    Coordinate with Head office for issues related to different systems and processes
•    Coordinate with suppliers and service providers 
•    Perform any other related duties as assigned 

Required Experience

3 - 5 years of work experience with a focus on system administration and support.

Experience in the role in banking industry is preferred.

Competencies Required

• Diploma or above in Computer Science, Information Technology or related disciplines
• Sound knowledge of Singapore IT compliance & regulatory requirements
• Knowledge in drafting policies & Procedures as per the requirement, documentation
• Basic knowledge and understanding of network infrastructure such as  Switches, Routers, Firewall and so on
• Understanding of Microsoft Windows Server and Active Directory
• Knowledge of MS SQL Server
• Programming in Excel (VBA, macros, ODBC connectivity) and automation under Windows and Unix (Red Hat) environments
• Profound Microsoft Office knowledge
• Good analytical and problem-solving skills
• Sound knowledge in Desktop support and incident management
• Knowledge of financial industry is preferred
• Microsoft certifications MCSE, MCSA
• IT Certifications ITIL,CGEIT & other certifications will be an added advantage