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Brazil - Head of IT Department

Date: May 5, 2021

Location: Sao Paolo, BR

Company: Intesa Sanpaolo Group

Intesa Sanpaolo is the banking group leader in Italy. Assisting more than 14,6 milion of retail customers through a network of 5360 branches, it significantly supports the development of Companies and gives an important sustain to the country's growth. The Group has a selected retail banking presence in Central and Eastern Europe, the Middle East and North Africa, with approximately 1,000 branches and 7.2 million customers in 12 countries. Intesa Sanpaolo is also present in 25 countries in support of its corporate customers’ cross-border business. It is looking for new qualify profiles who want to face demanding and challenging career path with the following requirements:

Scope and Purpose

Responsible for all IT activities, related to maintenance, performance, integrity and availability of all bank systems. Accountable for IT and communication infrastructure in order to support other departments in their activities.  Assists the COO, working on cross-functional teams and projects and the acts as the IT department´s main contact with corporate HQ in Italy.
- Responsible for monitoring and controlling the performance  and availability of systems and technical resources, ensuring they are up to date  and fit to meet the Bank's and user needs.
- Supervise the execution of software updates and installations in association with the systems providers
- Coordinate the work of IT analysts, the software providers and contractors, ensuring their activities are executed to plan, up to quality standards and within mutually agreed timeframes
- Intermediate the bank's colleagues requisites to systems providers 
- Liaise with IT vendors in case of required adjustment due to any incidents or new application requests
- Administer the user accesses to development/test/ production environment
- Conduct system alterations with the outsourced data-centres in UAT and production environment.
- Ensure manitainance of  database replicas and applications in development environments, production and contingency, ensure system integrity and availability.
- Intermediate development requirements to ensure all outsourced parties system use is available and guaranteed
- Responsible for the evaluation and maintenance of the bank's  infrastructure
- Ensure the proper utilization of the equipment, IT services and Telecom processes
- Maintain routers, switches, hubs, racks and wireless equipment and other hardware when necessary, and keep the infrastructure in good working conditions
- Provide support on software and hardware to the colleagues, executing corrections and installations
- Analyse and study viability of new telecom and systems platforms, envisioning cost reductions and improvements of services
- Responsible for the IT inventory, controls and ensures a supply of IT resources as needed
- Supervise and execute internal and external network maintenance, allowing continuous communication between the bank and its clients
- Coordinate the work of teams and contractors, ensuring security and quality standards required by the Bank, as well as the fulfilment of norms and agreed deadlines
- Intermediate the opening, control and closure of the user accounts for the network use, electronic mail and systems, as well as liberate or block the access to such information
- Maintain the business continuity site operational for any need
- Program at least one annual test of the Disaster Recovery environment..
- Responsible for maintaining the topology and infrastructure documentation
- Maintain policies and procedures in order to meet the Bank's objectives

Required Experience

Minimum 7 year experience on the field.
- Knowledge in computer networks
- Knowledge in telecom infrastructure
- Knowledge in electrical installations

Competencies Required

 University degree
- Solid knowledge of English
- Leadership and proactivity
- Team-work and ability to work cross-functionally
- Organisation and time management, people management
- Result and client orientation
- Solid written, oral and communication skills


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