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Luxembourg - Business Support Officer / Client Documentation

Date: Nov 10, 2021

Location: Luxembourg, LU

Company: Intesa Sanpaolo Group

Intesa Sanpaolo is the banking group leader in Italy. Assisting more than 14,6 milion of retail customers through a network of 5360 branches, it significantly supports the development of Companies and gives an important sustain to the country's growth. The Group has a selected retail banking presence in Central and Eastern Europe, the Middle East and North Africa, with approximately 1,000 branches and 7.2 million customers in 12 countries. Intesa Sanpaolo is also present in 25 countries in support of its corporate customers’ cross-border business. It is looking for new qualify profiles who want to face demanding and challenging career path with the following requirements:

Scope and Purpose

•    Opening of corporate accounts and controlling the regularity of all the documents constituting an account opening file
•    Managing account closures, digitization of files
•    Printing of account statements from corporate customers

Archive & Documentation
•    Archiving of documentation concerning client files and related to corporate activity, organization of files
•    Ensuring the management of employee's data records and documentation (i.e. contracts, recruitment paperwork, starter packs, etc.)
•    Digitization of client documentation

•    Opening of signage in SIRE for the Luxembourg and London
•    Processing of alerts in Safewatch before cut-off times
•    Mail processing and internet key management relating to Web Banking access

Correspondent Banking & Authorization
•    Updating of corporate client files and corresponding signage
•    Checking the signature system as well as the client's signature on client orders and on external invoices sent via intranet
•    Maintaining and updating standing orders and direct debits
•    Mail classification and updating of the "authorized signatures" file
•    Operational control of all the activities of the service in order to compensate for absences

•    Reception of the client and payment or withdrawal of money
•    Processing of payment instructions
•    Updating of identification (administrators, loro, etc) 
•    Research (lawyers, bankruptcy, inheritance etc)
•    Processing of balance confirmations
•    Management of return mail
•    Management of standing order and direct debit

Required Experience

Bachelor degree with at least 5 years of professional experience, ideally in the Banking sector

Competencies Required

Experience of working with legal documentation is essential.
A background of working within Financial Services.
A proven track record of gaining an understanding of customers' needs and delivering excellent customer service.
Strong knowledge of compliance (AML/KYC) and banking tax specificities.
Good knowledge of computer-based tools (Word, Excel, Powerpoint) and Outlook

Fluent in English and French, Italian is a plus (best to have).
Reliable and self-motivated, with a good sense of discretion and confidentiality.
Good communication skills.
Good problem solving skills, with the ability to maintain focus.
Good project management skills.
Organizational skills with the ability to multitask.


Everyone is an asset for our Group and that person could be you! Check out our job opportunities, apply and join our team!