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Human Resources Internship

Date: Aug 8, 2019

Location: Luxembourg, LU

Company: Intesa Sanpaolo Group

Intesa Sanpaolo is the banking group leader in Italy. Assisting more than 11,1 milion of retail customers through a network of 4400 branches, it significantly supports the development of Companies and gives an important sustain to the country's growth. The Group has a selected retail banking presence in Central and Eastern Europe, the Middle East and North Africa, with approximately 1,200 branches and 7.8 million customers in 12 countries. Intesa Sanpaolo is also present in 29 countries in support of its corporate customers’ cross-border business. It is looking for new qualify profiles who want to face demanding and challenging career path with the following requirements:

Scope and Purpose


The HR Intern provides quality HR compliance and administrative support to the HR Team and internal clients. S/he is responsible for maintaining satisfied clients by delivering assistance and administrative support to HR generalists on various projects. Tasks - Develop and Maintain HR Compliance Knowledge; - Begins to develop a current knowledge of HR Laws and Regulations; - Keeps abreast of new developments in the HR field; - Develops a working knowledge of HR information databases and searchable resources; - Pursue an Attitude of Learning and Development; - Cultivate interpersonal skills; - Foster time management skills; - HR administration; - Track progress, deadlines, and priorities of all projects as well as provide support to the digitalization project and HR processes review; - Proofread HR documents and prepare Word, Excel and PowerPoint documents; - Support recruitments activities: manage pre-employment processes, coordinate candidate interviews; - Complete and mail out offer letters and reply to candidates; - Manage Client Satisfaction; - Maintain a satisfied level of customer service with clients both internal and external; - Properly handle client requests through responsiveness, follow-up, and escalation. Teamwork - Work proactively with other team members; - Prioritize activities for the best interest of the team when working on joint projects; - Handle client requests and deliver quality solutions if able, or escalate the request to a more senior team member; - Openly share new ideas and information with other team members; - Keep other team members apprised to avoid surprises and disappointed clients. 

Required Experience


At least one previous experience in the HR field is required. 

Competencies Required


- Proficient with Microsoft Office: Word, Excel, Power Point; - Fluent in English and French; Italian is a plus. 

Required Qualifications, Skills and Knowledge


- Personable, able to comfortably and pleasantly deal with a variety of people; - Strong customer service skills; - Problem solving capabilities necessary to accomplish the duties and tasks of the position; - Ability to correctly make decisions involving client issues/ problems including when to escalate the problem to a more senior HR generalist; - Exceptional written and oral communication skills; - Excellent organizational and planning skills; - Ability to effectively learn and acquire new knowledge and skills; - Ability to share knowledge and work in a strong team oriented environment; - Detail oriented. 


Everyone is an asset for our Group and that person could be you! Check out our job opportunities, apply and join our team!

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