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IT Technical Support Administrator

Date: Nov 27, 2021

Location: Dublin 2, IE

Company: Intesa Sanpaolo Group

Intesa Sanpaolo is the banking group leader in Italy. Assisting more than 11,1 milion of retail customers through a network of 4400 branches, it significantly supports the development of Companies and gives an important sustain to the country's growth. The Group has a selected retail banking presence in Central and Eastern Europe, the Middle East and North Africa, with approximately 1,200 branches and 7.8 million customers in 12 countries. Intesa Sanpaolo is also present in 29 countries in support of its corporate customers’ cross-border business. It is looking for new qualify profiles for Intesa Sanpaolo Life with the following requirements:

Scope and Purpose

 

Intesa Sanpaolo Life is looking for a IT technical support Admin, who is responsible - in coordination with the outsourcers - for the smooth running of computer systems and ensuring users get maximum benefits from them. IT technical support Admin. will participate in some phases of project activities, for the delivery of ICT services in response to business needs and/or to enable continuing innovation of the ICT infrastructure in accordance with best practises and audit requirements. The main responsibilities include: • act as the bridge between both internal/external IT Service Providers and the company, • Support monitoring of company's ticketing system, its improvement and reporting, • monitor Outsourcer's SLAs continuously improving existing reporting, • monitor and maintain - in liaison with outsourcer - computer systems and networks to ensure the highest level of efficiency, • install, configure and repair computer hardware, operating systems and applications, following diagrams and written instructions, • set up new users' accounts and profiles and deal with password issues, both on PCs and on mobile phones • assist users in trouble shooting technical issues both face-to-face or over the phone, • troubleshoot system and network problems, diagnosing and solving hardware or software fault, • Take ownership of problems and try and come up with pro-active solutions seeking support from other Senior IT Administrator when needed. 

Required Experience

 

• 2 - 5 years' experience within an IT Service Desk in enterprise 

Competencies Required

 

•    Bachelor's degree in IT or Computer science
•    Knowledge of Industry's KPIs, & Standards
•    Good excel and reporting knowledge 
•    Good English
•    Monitoring of IT outsourcers
•    Design and Improvement of service desk's tools (Manage Engine, Service Now)
•    Assets and licences management
•    Experience with reports' design and creation
•    Advanced excel knowledge for data analysis

 

Everyone is an asset for our Group and that person could be you! Check out our job opportunities, apply and join our team!